Privacy Policy for Pineapple Place Realty
At Pineapple Place Realty, accessible at www.pineappleplacerealty.com, one of our main priorities is the privacy of our guests and website visitors. This Privacy Policy document outlines the types of personal information that is collected and recorded by Pineapple Place Realty and how we use it.
If you have additional questions or require more information about our Privacy Policy, please contact us by email at pm@pineappleplacerealty.com.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information shared and/or collected through www.pineappleplacerealty.com. This policy does not apply to any information collected offline or via channels other than this website.
1. Consent
By using our website and submitting reservation requests, you hereby consent to our Privacy Policy and agree to its terms.
2. Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we request it.
Direct Bookings & Reservations: When you make a direct reservation through our site, we collect personal details necessary to fulfill your booking, including your full name, email address, phone number, billing address, government ID (if required for check-in verification), payment details, and details regarding your stay (check-in/check-out dates, guest counts, and special requests).
Direct Inquiries: If you contact us directly via email, contact forms, or phone, we may receive additional information about you, such as the contents of your message, attachments, and any other details you choose to provide.
Payment Information: Financial transactions (such as credit card processing and security deposits) are securely processed through third-party payment gateways (e.g., Stripe). Pineapple Place Realty does not directly store full credit card numbers on our servers.
3. How We Use Your Information
We use the information we collect in various ways to deliver high-quality hospitality and website services, including to:
Process, confirm, and manage your reservation bookings and payments.
Communicate with you regarding check-in procedures, property access codes, stay details, and customer support.
Provide, operate, and maintain our website.
Improve, personalize, and expand our website functionality and rental offerings.
Detect and prevent fraudulent transactions, unauthorized events, or security incidents.
Send periodic administrative updates, marketing messages, or promotional offers (from which you may opt out at any time).
4. Third-Party Service Providers
To deliver our services, Pineapple Place Realty shares relevant guest information with trusted third-party service providers, including:
Property Management Systems: Our website is integrated with Hostaway, which manages our booking engine, guest messaging, and calendar availability.
Payment Processors: Secure third-party payment gateways process guest credit cards and security holds.
Operational Vendors: Cleaning teams, maintenance personnel, or keyless lock software vendors may receive necessary stay details (e.g., check-in dates and guest names) to prepare for your stay.
We do not sell, rent, or trade your personal information to third-party advertisers.
5. Log Files
Pineapple Place Realty follows a standard procedure of using log files. These files log visitors when they visit websites. Hosting companies perform this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and click counts. This data is not linked to any personally identifiable information and is used exclusively for analyzing trends, administering the site, and tracking aggregate user movement.
6. Cookies and Web Beacons
Like most interactive websites, Pineapple Place Realty uses 'cookies' to store visitor preferences, optimize user experience, and track website traffic. You can choose to disable cookies through your individual browser options.
7. CCPA Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), California consumers have specific rights regarding their data, including:
The right to request that a business disclose the categories and specific pieces of personal data collected about them.
The right to request the deletion of personal data collected by the business.
The right to request that a business that sells a consumer's personal data does not sell that data (Pineapple Place Realty does not sell personal data).
If you make a request, we have one month to respond. To exercise any of these rights, please email us at beth@pineappleplacerealty.com.
8. GDPR Data Protection Rights (European Economic Area Visitors)
We want to ensure you are fully aware of your data protection rights under the General Data Protection Regulation (GDPR). Every user is entitled to the following:
Right to Access: You may request copies of your personal data.
Right to Rectification: You may request that we correct inaccurate or complete missing information.
Right to Erasure: You may request that we erase your personal data under certain conditions.
Right to Restrict or Object to Processing: You may object to or request restrictions on how we process your personal data.
Right to Data Portability: You may request that we transfer collected data to another organization or directly to you.
If you make a request, we have one month to respond. Please contact us at beth@pineappleplacerealty.com to exercise these rights.
9. Children's Privacy
Protecting children's online privacy is important to us. Pineapple Place Realty does not knowingly collect Personal Identifiable Information from children under the age of 13. If you believe your child has provided personal information on our website, please contact us immediately at beth@pineappleplacerealty.com, and we will promptly remove such information from our records.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Pineapple Place Realty
Email: pm@pineappleplacerealty.com
Website: www.pineappleplacerealty.com